The Government e-Marketplace (GeM) is India’s trusted digital procurement platform where sellers connect with government buyers. Managing daily operations like catalog uploads, bidding, order tracking, and payments can be overwhelming for a single person.
Instead of sharing one login (which is risky), GeM provides the Secondary User Creation feature. This allows the Primary Seller (account owner) to create and manage up to 50 secondary users, each with specific roles and permissions.
If you’re new to GeM, also check our blogs on GeM Procurement Options and GeM Caution Money
What is GeM Secondary User Creation?
GeM Secondary User Creation enables sellers to create additional accounts under a primary GeM account.
- Primary User: The account owner (business head/authorized signatory).
- Secondary Users: Employees/team members with assigned tasks.
- Each secondary user logs in with their own ID & password.
- The primary user controls their access, permissions, and status.
This ensures sensitive tasks like payments remain secure while operational tasks can be delegated.
Why Do Sellers Need Secondary Users on GeM?
For businesses handling high-volume orders, one account isn’t enough. With GeM Secondary User Creation, sellers can:
- Delegate roles (catalog uploads, bidding, finance, orders).
- Improve efficiency with specialized staff managing tasks.
- Enhance security – no need to share primary credentials.
- Track accountability – each user has a unique login.
- Scale operations – up to 50 users can work simultaneously.
Step-by-Step Process of GeM Secondary User Creation
Follow these steps to add and activate secondary users:
1. Login as Primary User
- Visit GeM Portal.
- Enter User ID, Captcha & Password.
- Click Login.
2. Navigate to Secondary User Creation
- Go to My Account → Secondary User Creation.
3. Add New Secondary User
- Click Add New Secondary User.
- Enter a valid email ID.
- Select roles/permissions.
- Click Add User.
4. Email Verification
- Secondary user gets an activation email.
- Click the link to proceed.
5. PAN Verification
- Enter PAN number, Name, DOB.
- Click Verify PAN → Success message appears.
6. Mobile Verification
- Enter mobile number → Click Send OTP.
- Enter OTP → Click Verify OTP.
7. Create User ID & Password
- Set up unique credentials.
- Accept T&C.
8. Successful Activation
- Click Create Account.
- Success message confirms activation.
👉 Pro Tip: Keep track of roles assigned and review permissions regularly.
Roles & Permissions of Secondary Users
The Primary User decides what each secondary user can do.
- Catalog Management – Upload/edit products, update specs.
- Bidding & Auctions – Submit bids, upload documents.
- Order Management – Track shipments, confirm deliveries.
- Finance – View invoices, caution money, payment status.
- Administration – Manage user roles, buyer communication.
This division ensures secure yet efficient workflow.
Benefits of GeM Secondary User Creation
- Efficiency: Multiple staff can handle tasks simultaneously.
- Security: Each employee gets unique credentials.
- Scalability: Create up to 50 secondary accounts.
- Control: Primary user retains full authority.
- Compliance: Aligns with GeM’s secure transaction rules.
Check the complete guide on: How to Register on the GeM Portal: Step-by-Step Guide for Sellers
FAQs on GeM Secondary User Creation
Q1. How many secondary users can be created on GeM?
Up to 50 active users under one primary account.
Q2. Do secondary users need separate documents?
Yes. They must complete PAN and mobile verification.
Q3. Can multiple roles be assigned to one secondary user?
Yes , Multiple roles can be combined as per requirement.
Q4. Can a secondary user participate in GeM bids?
Yes, if given bidding permissions.
Q5. How can I deactivate a secondary user?
The primary user can revoke roles, suspend, or deactivate anytime.
Conclusion
The GeM Secondary User Creation feature is essential for sellers handling multiple tasks on the marketplace. With the ability to add up to 50 users, assign roles, and control permissions, it offers efficiency, scalability, and enhanced security.
Disclaimer
This blog is for informational purposes only and is based on publicly available resources related to the Government e-Marketplace (GeM). We are not affiliated with GeM, the Government of India, or any of its departments. Readers are advised to verify the latest details, updates, and policies directly from the official GeM Portal before taking any action.